This problem may be caused by several different circumstances. Here are some steps that may fix it:

• Follow this link and we will send you a few SMS messages using different routes to find a route that is working for your mobile.
• Customers from Switzerland: Please contact eCall directly by e-mail.
• Wait a short time. Depending on the phone provider and country, it can sometimes take a little longer until the SMS is received.
• You are in an area or room without cellular reception. Make sure that your cell phone has reception.
• You have entered an incorrect cell phone number.
• Try accessing again at another time or from another location.

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